About Us

Welcome to Crescent Crafts

At Crescent Crafts we make beautiful, personalised, hand painted wooden gifts which are lovingly crafted by myself, Catherine.

Each gift is created just for you, and as everything is handmade this means each order is completely unique.

Before placing an order please ensure you’ve read and accepted our terms and conditions below.

When ordering please make sure that;

  • The correct option is selected for each item.
  • Items for personalisation have the correct spelling.
  • A suitable delivery address is provided.
  • Payment is received within 48 hours as no work will be started until payment is received.

Turnaround

Turnaround time is approximately 4 weeks, once payment has been made.

Postage

All items are posted using Royal Mail. A tracking number will be provided once your item has been dispatched and should take approximately 1-5 working days to arrive.

Items lost or damaged

As all our products are personalised, these items are exempt from the consumer contract regulations, the only exception being is if they’re faulty. If your product arrives faulty, please contact Crescent Crafts within 48 hours of delivery (including photo evidence of the damage and the original packaging).

Once we have received the above we will either fix your item or offer a replacement, depending on the damage, as soon as the claim has been processed with Royal Mail.

Missing Items

If your item does not arrive please contact us and we will refund or replace the item as soon as a claim has gone through with Royal Mail.

Safety Note

All our handmade products are for decoration purposes only and are not to be used as toys.

 

To get in touch, please use the contact form below or alternatively email us at admin@shopcrescentcrafts.com